Go on, admit it. The crisis has dragged on much longer than we all thought. What we all initially as
Read More
COVID-19 has destroyed lives and livelihoods and continues to do so in many communities around the w
Read More
Though hype about chatbots is increasing, chatbot failure stories continue to get more visibility as
Read More
If you’ve been in business for a while, you have seen the evolution of the customer service industry
Read More
Giving customers reasons to stick with your brand is integral to building a thriving enterprise. The
Read More
Customer brand loyalty survived COVID-19, which imposed a severe stress test on most companies, acco
Read More
The index is divided into four quadrants based on a combination of two values related to predictive
Read More